Shipping & Return Policy

Shipping Policy

Reset purchases will be shipped within 2 business days upon receipt of payment.

The Chlorine Dioxide Store offers:

  • $10.95 Flat Rate Ground shipping for orders under $230 (Continental USA only)
  • $20.95 Flat Rate Ground shipping for orders over $230 (Continental USA only)
  • Reset CLO2 does not ship to the non-contiguous USA (Alaska, Hawaii, Puerto Rico, Guam, and Virgin Islands)

​By making a purchase you agree to the Terms & Conditions.

Domestic Orders:

  • UPS Ground Shipping – Delivery within 7 days.

International Orders:

  • Shipping – Delivery and Fees vary. Contact us for details & quote.

Additional Shipping OptionsPlease contact us at

Return Policy

Seller expressly warrants that the product(s) conform(s) to the chemical description.

General Return Policy (Individuals)

Odor types, environmental conditions & application practices are variable, innumerable and subjective. There are no warranties associated with sale of the product either express or implied including but not limited to the warranties of fitness for a particular purpose or use. Directions and precautions are given as a general guideline, always test for compatibility.

If product(s) condition is defective, we’ll gladly replace the products immediately. Please email us at:

There is a 15 day return policy for purchased and UNUSED product which is in its original and unopened packaging.

Please follow the simple instructions below:

  1. Properly re-package your purchased products original packaging.
  2. Email Reset CLO2 with the order receipt/number, date purchased, purchasers name, address, phone number and the reason for the return at: You will be contacted via email within 24 hours and provided a UPS Ground return shipping label and instructions.

Return, Refunds and Credits

The Chlorine Dioxide Store will issue you a refund equal to the full product purchase price less a 10% restocking fee.  Refunds will be issued to your credit card* or PayPal account within 72 hours.

We regret that we are unable to refund any shipping costs.
It takes up to 5 days to process the return and credit your account, or to issue an online store credit if you are a gift recipient. We will notify you via e-mail or phone once your return has been processed.

* Credit Cards include Visa, MasterCard, Discover, American Express, PayPal and Google Checkout. If the refund is via credit card, please note that your financial institution will likely take approximately seven business days to reflect this transaction.

The Chlorine Dioxide Store. All rights reserved. Copyright 2023.